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FAQ's
Frequently Asked Questions
Will I be charged sales tax on my cell phone accessories order?
Most orders are SALES TAX FREE! California insists that because we use a California based drop-shipper, they require orders with shipping addresses into California to be charged 7.75% Sales tax. Canadian Provinces may also collect tax on sales, but we do not collect those taxes, they are collected by the shipper if applicable.
Does CellularAccessory.net accept checks or a Purchase Order?
CellularAccessory.net welcomes payment by Discover, Novus, Visa, MasterCard, American Express, and Debit Cards issued through these same
companies, and drawn on USA banks. Checks, money orders, & P.O.'s have resulted in high rates of fraud, and therefore are ONLY accepted
from approved US Federal, STATE, & LOCAL Government agencies. Government Purchase Orders may be faxed to (253) 660-9719. Call Customer
Service for details.
Do I need to order online?
Yes, unless you wish to pay an additional phone order processing fee. If you’re interested in purchasing accessories by telephone, call
CellularAccessory.net directly at 1-888-895-9652, Monday through Friday, 8 a.m. to 5 p.m. PST, to place your order, where an additional
handling fee will be added. You may also leave us a voice mail after hours!
- Please note: Our customer service reps place your phone orders on our SECURE SSL website just as you would.
If you need assistance finding a product, we would be pleased to assist you in finding it so that you may order online and avoid the
extra phone processing fee.
When will I receive my cellular phone accessories order?
Please note that although we use REAL-TIME Stock status automation to update
the availability of our products on-line, at times it may be incorrect.
Occasionally a product is not available for immediate shipping (the last item in stock may be damaged or defective or our inventory
numbers are incorrect). In this rare instance, we will notify you via e-mail that the item is on backorder. You will have the option to
cancel. We will make every effort to fulfill the order as soon as possible, using Best Way Ground shipping in the USA. Canadian
destination back-orders will be charged an additional $19.95 to ship back-orders via UPS Expedited shipment, which includes brokerage
fees.
If you ordered UPS - GROUND or U.S. Postal Service Priority Mail, then
your order
will be processed and ready for shipper pick-up within approximately 1-2 business
days.
- Note: US Postal Service (USPS) does not pick up Daily! This results in Priority Mail delivery up
to 8 business days after you order.
- United Parcel Service (UPS) Ground shipments are picked up DAILY, resulting in a UPS GUARANTEED DELIVERY per the UPS Map shown here.
UPS Next-day, 2-Day, & 3-Day shipment orders placed before 11 AM, PST,
are guaranteed to ship the same business day!
UPS Next-day & 2-Day & 3-Day order shipments after 11 AM, are shipped the next business day.
- Please note: UPS shipping days are Monday thru Friday, excluding National Holidays, New Years Eve, & the day After Thanksgiving.
- Orders shipped UPS 3 Day on Wednesday will be delivered on Monday.
- Orders shipped UPS 2nd Day Air on Thursday will be delivered on Monday.
- Orders shipped UPS 1-Day Air on Friday will be delivered on Monday.
- Add an additional 2 DAYS if a Federal HOLIDAY occurs during shipment!
- CellularAccessory.net does not ship during Federal Holidays nor on weekends, nor ships outside the USA & Canada.
FREE UPS 3-DAY Shipping on Orders over $99.00!
- INSTRUCTIONS FOR FREE SHIPPING:
- You must choose 3-Day UPS shipping method during Check-out.
- The order must be placed on the website, as phone orders do not qualify for this promotion.
- The order must be over $99.00 for FREE UPS 3-Day shipping.
What are the shipping costs and options?
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| Shipping Method |
Shipping Rate |
Delivery Confirmation |
Time in Transit |
| USPS Priority, US & Territories |
$5.95 |
Included |
3-10 Business Days |
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| Shipping Method |
Shipping Rate |
FREE SHIPPING? |
Time in Transit |
| UPS Next Day Air |
$29.95 |
Not Applicable |
1 Business Day - |
| UPS 2nd Day Air |
$14.95 |
Not Applicable |
2 Business Days - |
| UPS 3-Day Air |
$10.95 |
Not Applicable |
3 Business Days - |
| UPS Ground (to Mainland USA) |
$8.95 or FREE!* |
*on Orders over $79.00 |
1 to 5 Business Days - |
| UPS Express to Canada |
$29.95 Includes Brokerage Fees |
Not Applicable |
2-4 Business Days |
- UPS "AIR" orders placed after 2 PM EST on Fridays are processed the following Monday.
- UPS "AIR" orders placed after 2 PM EST Monday through Thursdays are processed the next business day.
- UPS & USPS "Business Days" are Monday - Friday excluding National Holidays.
- CellularAccessory.net does not ship during Federal Holidays or on weekends, nor ships outside the USA & Canada.
- You will see your actual shipping costs before placing a firm order, after clicking "Check Out".
Refused shipments will be charged twice the normal shipping fee to pay return shipping charges.
Shipment Tracking
Enter your UPS tracking number into the form below.
US Postal shipments use the link
AFTER Delivery only. New! Track & Confirm by email. Get current or future delivery status via email at the same
link.
When checking the UPS online site for tracking status of your package, your UPS Tracking Number results may display "No Information
Found". If this should happen, there is no cause for concern. Please note that UPS Tracking Status Information may not be available
online until the following morning after your package has been shipped. Please try rechecking the UPS tracking number status again at a
later time. How do I know you received my order?
After you submit your order, CellularAccessory.net will send you an e-mail confirming your order was received. You will be sent another e-mail
when your order has shipped! This e-mail will contain a shipment tracking number for your reference & tracking.
Can I change or cancel my order once it’s been submitted?
NO. Since we process orders in Real-Time, changes are not possible after
they have been transmitted!
Refused shipments will be charged twice the normal shipping fee due to additional return shipping fees we
incur.
If the accessory has already shipped, complete the Returns & Warranty form to arrange a return or exchange, less the shipping fee.
CellularAccessory.net Return Policy
We give you a 15 day, money back, Satisfaction Guarantee!
If you are dissatisfied with any item, for any reason within the first 15 days,
complete the Return Request Form at .
Exceptions: Both wired and wireless (including Bluetooth) Car kits that have been installed are not returnable except for warranty replacement.
Refused shipments will be charged twice the normal shipping fee.
RETURN Merchandise Authorization (RMA) requests are processed within two (2) work days, Monday through
Friday. At that time, you will be e-mailed a response with the RMA number & instructions on how to ship the item back.
- You can return complete undamaged hardware for a full merchandise refund under the following conditions:
- Unless we have made a packing & shipping error, the merchandise must be sent back in its original packaging and received in the same
condition as when sold to you, including all parts and pieces.
- Software cannot be opened or tampered with.
- Merchandise must be repackaged properly so that it is not damaged during shipping.
- The package MUST have our Return Authorization Number on the return label!
- Packages returned without the Return Authorization Number on it will not be processed and may be refused!
- To obtain a Return Authorization Number
please complete the Return Request Form at
.
- On 30 Day Satisfaction items for Refund, & on Warranty item(s) after 30 days, Customer is responsible for shipping charges to us.
- Warranty & Replacement items are shipped prepaid by us.
- We will bill your credit card for the replacement item(s) upon shipment, & process your product refund to your credit card only upon
return receipt of the items meeting the above requirements.
Can I assume that an accessory will work for all models from the same manufacturer?
NO! Cell phone models are designed differently, and we cannot guarantee that the products listed for a
specific model will work with other models, even if made by the same company.
Can I assume that the picture on the website will be identical to the product I receive?
NO! PLEASE NOTE: Images on this site are for representational
purposes only.We try to always give you the best possible representation and description of each of our items however items may differ
slightly as manufacturers are constantly enhancing their products to better serve you. If you need clarification on the exact look of an
item, please contact us at the number listed below or use our contact form.
Also, colors may differ slightly as different monitors are capable of different hues and color schemes.
Customer Service
The following Address is for RETURNS ONLY with RMA number
CellularAccessory.net
5445 Oceanus Suite #114
Huntington Beach, CA 92649
WILL CALL Facilities are NOT available at this location.
Toll Free Calls are answered Monday to Friday 8 am to 5 pm PST.
1-888-895-9652
or E-mail at
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